ACB Grenada Bank

Contact Information

Grand Anse

Grand Anse, St. George’s, Grenada, West Indies
Telephone: (473) 444-4919;
Fax: (473) 444-2807;

 

True Blue Campus

P.O. Box 4, University Agency, True Blue, St. George’s, Grenada, West Indies
Telephone: (473) 444-3864;
Fax: (473) 444-3915

Customer service phone number: 473 444 4919
Customer service email: grenadasupport@acbonline.com

Banking Hours
Monday- Friday: 8:30am- 2pm
 

Customer FAQs

1Who is ACB Caribbean?
ACB Grenada Bank is a subsidiary of Antigua Commercial Bank Ltd. ACB Caribbean is the umbrella name for the group of companies, which include ACB Grenada Bank, ACB Mortgage & Trust, Antigua Commercial Bank Ltd. ACB was founded in 1955 in Antigua & Barbuda, and has an asset base of over 1 billion XCD. It is the largest indigenous bank in Antigua & Barbuda. As of April 1st 2021, ACB Caribbean acquired the assets of RBC in Antigua & Barbuda and majority shareholding of RBTT Grenada.
2Will banking hours remain the same?
ACB Grenada Bank will operate at its Grande Anse location as per the operating hours in place during the pandemic. Regular hours at this time are 8:30 am to 2pm Monday to Friday.  On Tuesday April 6th 2021, we will be opening at 10am for this day only. Our True Blue location remains closed until further notice. Please follow us on our social media channels for the latest updates and news regarding opening hours. We are ACB Caribbean on Facebook and Instagram.
3How do I contact ACB Grenada Bank?
Please feel free to reach out to us at (473) 444 4919 or send us an email grenadasupport@acbonline.com, our Customer Care Representatives will be happy to assist you.

Will there be any changes to my services?

During the 12 months of transition, they will be some changes to how you access your services; we will keep you updated as changes are introduced. As of April 6th, 2021 please take note of the following important information:

1CREDIT CARD CUSTOMERS
Please note that as of 6pm on April 1st 2021, your credit card will no longer be available for your use and would need to be immediately replaced. With support from our partner, Caribbean Credit Card Corporation Ltd. (4Cs), we have produced a temporary replacement credit card for your use throughout the transition period.

Your credit card limit will remain the same and your balance has been transferred accordingly.

Your new card is available for collection in branch at our Grande Anse location only. We have implemented a dedicated pick up area and developed an alphabetical staggered collection schedule (please see schedule below).

The objective of the phased distribution of your new credit cards is to ensure that the Bank continues to strictly comply with current COVID-19 protocols, preserving the safety and wellbeing of both our loyal customers and valued employees.  We therefore ask for your cooperation and understanding under the circumstances.

The schedule is as follows:
Customers with last names:
A to H - Tuesday 6thApril 2021; Monday 12th April, 2021
I to M - Wednesday 7thApril, 2021; Tuesday 13th April, 2021
N to S - Thursday 8thApril, 2021; Wednesday 14th April, 2021
T to Z - Friday 9thApril, 2021; Thursday 15th April, 2021

For our overseas Customers, please call us on (473) 444 4919 or email us at grenadasupport@acbonline.com to make arrangements for your new credit card to be sent to you as soon as possible.
2ATM CARDS
You can continue to use your existing debit card at our newly rebranded ACB Caribbean ATM Machines at existing locations.
3NEW ACCOUNTS
All new accounts will be opened on our ACB Grenada Bank system, and an ACB Smart Debit Card (International Debit Card) will be issued within seven (7)  business days for your convenience and to access electronic banking.

During the transition period, this debit card will not be able to access cash from the ACB Caribbean ATMS. However, it can be used for online purchases and at Point of Sale merchants.

The ACB Smart Debit Cards can be used for cash withdrawals at ATM Machines that are Cirrus or Plus enabled both at home and globally. However, please be mindful that there will be fees attached to each transaction that are determined by the issuing Bank’s ATM Machine.

While this situation is not ideal, but please rest assured that we are working towards a resolution in the coming months and will keep you updated as the situation progresses.
4WIRE TRANSFERS
Customers can submit their wire transfer requests through our website portal for processing.

Please find the link here:  https://www.acbonline.com/wire-transfer-application-form/  .

Simply fill out and submit the form, and ensure that you include your contact number and email address in the notes.

One of our Customer Service Representatives will contact you within 48 hours to complete your transaction.

5MERCHANT SERVICES
ACB Grenada Bank has already started contacting our merchant services customers and we began conversions as of April 1st, 2021. If you have not heard from us yet, please reach out to us as grenadasupport@acbonline.com or call on (473) 444 4919 so we can arrange to make the switch for you.